TICKET PRE-SALE FAQ

I WANT TO GET FIRST ACCESS TO RAG ‘N’ BONE MAN 2024 TOUR HOW DO I DO THIS?

You need to have pre-ordered the new album 'What Do You Believe In?' through the Official Music Store before 5.00pm BST on Tuesday 18th June, 2024.

Or

You need to register for access via the form hosted on the Official Music Store before 5.00pm BST on Tuesday 18th June, 2024.

*NO PURCHASE NECESSARY

WHEN WILL I GET MY ACCESS CODE?

If you purchased an album, or registered via the form, you will receive an email between 6:00pm BST and 7:00pm on Tuesday 18th June, 2024, containing your presale code, a link to the presale and details of the tour.

WHEN DOES THE TICKET SALE OPEN?

These emails invite you to purchase tickets in our exclusive presale window, running between 10:00am BST Wednesday 19th June, 2024 and 09:00am BST Friday 21st June, 2024.

Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket sale. Please note, due to high demand tickets are extremely limited.

HOW DOES THE CODE WORK?

The code is only valid for Rag ‘N’ Bone Man 'What do you believe in?' 2024 tour.

Please keep the email containing your presale link and passcode, ready for the presale.

HOW DO I REDEEM MY CODE?

Simply follow the link provided in your email, which will take you to a designated sale page

Please ensure you are entering your code into the appropriate box.

I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY CODE YET, WHY?

You should receive your code between 6:00pm BST and 7:00pm BST on Tuesday 18th June, 2024, please check both your inbox and junk mail folders carefully to locate this email.

If you have not received this code, please contact the help desk here:

The code, along with all the event details will be sent to the email address that you used when making your album purchase.

I'VE ENTERED MY ACCESS CODE – BUT IT DOES NOT WORK. WHAT SHOULD I DO?

Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. If you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold out.

If you get a code not valid error message – please contact Sandbag here.

Please quote your email address, full name and the pre-sale code you were allocated.

I'VE ENTERED MY ACCESS CODE ON THE TICKET PAGE – BUT I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?

If you are experiencing an issue completing your order – please submit your enquiry here:

Ticketmaster will be closely monitoring this to answer promptly.

IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?

One code is issued per customer.

I’VE PRE-ORDERED FOR THE FIRST TIME FROM ANOTHER RETAILER, WILL I STILL RECEIVE A CODE?

In order to qualify for the ticket presale you need to order directly from the Official Music Store.

SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10:00AM BST ON FRIDAY 21st JUNE, 2024.

GOOD LUCK!